Last Updated: March 13, 2026
This Privacy Policy describes our policies on the collection, use, and disclosure of information in connection with your use of the website, thehandandtheeye.com or handandeye.com (the “Site”), including both the public website and member portal. This Privacy Policy is incorporated into and subject to our Terms of Service and Membership Rules.
The terms “we,” “us,” “our,” “The Hand & The Eye,” and “H&E” refer to Metamorphosis Chicago, LLC, which operates The Hand & The Eye. By using the Site, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Site.
The Hand & The Eye makes the same firm commitment to privacy for our website visitors as for our customers using our web-hosted service. We created this online Privacy Policy (“Privacy Policy”) to give you confidence as you visit and use the website and to demonstrate our commitment to the protection of your privacy. This Privacy Policy is only applicable to the website, and not to any other websites that you may be able to access from the website, each of which may have data collection and use practices and policies that differ materially from this Privacy Policy. By using The Hand & The Eye website, you are agreeing to the terms of the Privacy Policy.
We reserve the right to change the Privacy Policy at any time. If we decide to revise the Privacy Policy, we will post a notice at least thirty days prior to making any material changes. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Your continued use of the website, including use after the posting of any changes to these terms, will be deemed acceptance by you of the Privacy Policy.
Please note: We are a general audience site, and do not direct any of our content specifically at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn or have reason to suspect that a Site visitor is under age 16, we will promptly delete any personal information regarding that visitor. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at magic@thehandandtheeye.com, and we will take steps to delete such information from our systems.
You can visit the website to read information about our company, products, and services without telling us who you are and without revealing any personal information. In operating the Site, The Hand & The Eye includes optional information request forms such as Newsletter subscription forms, and general contact request forms that request your name, company, title, phone number, email address, URL, address and other information to help us determine your needs related to our products and solutions and in order for you to download or view documents or other information through The Hand & The Eye website. We use this information to send updates about our company and to contact you if requested or necessary.
The Hand & The Eye also collects billing information such as credit and eCheck data via our partners, Stripe and FreedomPay. Depending upon your request, The Hand & The Eye may also ask for additional information, such as how you heard about us. This information is provided by you on a voluntary basis only and is not required by us in order for you to use and enjoy the Site. The Hand & The Eye uses the information that we collect on the Site to contact you to further discuss your interest in our company, our services, and to send information regarding our company or partners, such as marketing promotions and events. This information may also be used to improve the services we provide you, to relay administrative information, and to verify login information. The information is collected and stored in a manner that is appropriate for the nature of the data that we collect, and the need to fulfill your request.
We may collect and store information from or about you when you directly provide it to us.
This happens when you:
Automatically collected information may include:
We use this data to provide you with location-based services (such as advertising and personalized content). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings; website traffic volume, frequency of visits, and type and time of transactions you initiate through the site; information regarding your interaction with email messages (e.g., whether you opened, clicked on, or forwarded an email message); your Internet Protocol (IP) address; the type and settings of the device, operating system, and browser used to access the site; websites you visit before and after using the site; and other information gathered through cookies and similar technologies, which are discussed further in the fourth section of this Privacy Policy, entitled “Cookies: What are these things?” and “Similar Technologies.”
From other sources, we may also receive information about you through:
Sign-In Accounts: When account logins are enabled, if you sign up using a third-party service or application or link your account to your account with a third-party service such as Facebook or Google, we may receive information about you from such third-party website. You can control the information that we receive from such third-party websites using the privacy and data settings on the third-party’s website.
We use information about you for several general purposes, including to:
We may provide you with these materials via online social platforms, websites, phone, text/SMS, postal mail, or email, as permitted by applicable law; collect aggregate statistics about use of the site; analyze and develop our marketing strategy.
If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting them to visit the Site. The Hand & The Eye stores this information for the sole purpose of sending this one-time email and tracking the success of our referral and/or membership program. Your friend may contact us at magic@thehandandtheeye.com to request that we remove their information from our database. By providing your friend’s information, you represent that you have their consent to share their contact information with us for this purpose.
If you are a client, vendor or ambassador of The Hand & The Eye (or work on behalf of a The Hand & The Eye client), through our secure web interface we also collect your username and password, and any other information that you provide to us on behalf of the client that you are representing pursuant to the terms of a license or other agreement between the applicable client and The Hand & The Eye. You should refer to that agreement in addition to this Privacy Policy with regard to your use of the Site and The Hand & The Eye’s privacy obligations. In the event of any conflict between this Privacy Policy and such agreement, the agreement shall control.
We may also receive information about you from our service providers and business partners, including companies that assist with payment processing, analytics, data processing and management (e.g. to measure ad quality and responses to ads, and to display ads that are more likely to be relevant to you) account management, hosting, customer and technical support, and other services which we use to personalize your Service experience.
Our site may integrate with social sharing features or other related tools which let you share actions you take on our site with other apps, sites or media, and vice versa. These features may enable the sharing of information with your friends or the public, depending on the settings you establish with the social sharing site. For example, you may click on a Facebook “like” button, which publishes to your Facebook account that you “like” one of the pictures or profiles featured on the site. These features may also collect your IP address and which page you are visiting and may set a cookie to enable the feature to function properly. Your interaction with these features are governed by the privacy policy of the relevant social sharing site. Please refer to the privacy policies of those social sharing sites for more information. As stated below, we cannot control our site visitors’ and users’ use of any such information or content you choose to make available publicly.
We may share information about you with the following third parties and contexts:
Service Providers: We share your personal data as necessary for any third party to provide services associated with the site, including to provide measurement and analytic services. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Advertisers: We may allow advertisers and associated third parties to collect and use information they need to confirm that their ads are properly served and to measure the success of their campaigns on websites and apps. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit non-H&E, or The Hand & The Eye related websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising”. If you prefer that we do not share your personal data with third-party advertising partners, you may opt-out of such sharing at no cost by emailing us at magic@thehandandtheeye.com or by following the instructions in the Cookies section of this Privacy Policy.
Business Partners and Affiliate: We may disclose your personal data to our business partners and affiliates with whom we have contracted to provide you with products or services that may be of interest to you. For example, your personal information may be shared with business partners with whom we jointly offer products and services. We require our business partners and affiliates to agree in writing to maintain the confidentiality and security of the personal data they obtain on our behalf.
Pursuant to an Investigation: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure (a) is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Site; (c) protects our rights, reputation, property, or that of our users, affiliates, or the public; or (d) is necessary to enforce our Terms of Service, Membership Rules, or other agreements.
Pursuant to a Business Transfer: We may share information from or about you with our parent companies, subsidiaries, joint ventures, or other companies under common control, in which case we will require them to honor this Privacy Policy. If another company acquires us or all or substantially all of our assets, that company will possess the same information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.
As Anonymized Data: We frequently aggregate personal data in a way that makes it impracticable to use that data to identify a particular person; we also sometimes maintain individual data records with personal identifiers removed, and maintain in a manner in which it is impracticable to relink it to any particular individual. In this Privacy Policy, we refer to such data as “Anonymized Data” and do not consider it to be personal data. We may use Anonymized Data to create statistical information regarding the site and its use, which we may then share with third parties.
You may withdraw your consent or object to the use of your personal data at any time, but you may no longer be able to access certain aspects of the Site. If you wish to withdraw your consent, request access to your personal information, request correction of inaccurate information, request deletion of your personal information, or exercise any other rights described in this Privacy Policy, please contact us at magic@thehandandtheeye.com. You may also designate an authorized agent to make a request on your behalf; we may require verification of the agent’s authority before processing the request. We will respond to verifiable requests within forty-five (45) days; if we require additional time (up to an additional 45 days), we will inform you of the reason and extension period in writing. Please note that we may retain certain information as required by law or for legitimate business purposes.
You can adjust your privacy settings on your devices or if you receive an email from us, you can unsubscribe at any time by following the instructions provided within those emails.
Cookies are small text files that are placed on your computer by websites that you visit. These text files can be read by these websites and help to identify you when you return to a website. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your computer when you have gone offline, while session cookies are deleted as soon as you close your web browser. To find out more about cookies, including how to see what cookies have been set and how to block and delete cookies, please visit http://www.aboutcookies.org/.
We use cookies to try and give you a better experience. Our privacy policy details how we use these cookies. If you don’t like cookies, you can disable them altogether. Please note that our service relies heavily on these cookies, and some portions of our site may not work properly if you disable cookies. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyze how our services are performing.
To control cookies, you can modify your settings in most web browsers to accept or deny cookies or to request your permission each time a site attempts to set a cookie. You can also manually delete previously stored cookies at any time. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, application users may opt out of certain mobile ads via their device settings. The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from our data partners and our other advertising partners that participate in self-regulatory programs. You can access these, and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, or http://www.youronlinechoices.eu/ and www.aboutads.info/choices.
You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with our services.
Some browsers offer a “Do Not Track” feature. The Site does not currently respond to Do Not Track signals.
Along with cookies, we use similar technologies (such as action tags, also known as beacons, or pixels tags) for a number of purposes, including to remember preferences, track conversions, conduct marketing and promotional efforts, analyze site traffic and trends, and generally understand the online behaviors and interests of people who interact with our website.
We use third-party analytics service providers to assist us in collecting and understanding website usage information. We use information from these services to help us improve our website and the services we provide to our users. By using the website, you agree to our use of these tracking technologies.
The Hand & The Eye takes care to reinforce the importance of our website visitors’ security and privacy among our employees. The Hand & The Eye requires unique usernames and passwords that must be entered each time a user logs on to The Hand & The Eye’s client interface. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of all data. The bottom line is that, because our business involves hosting application accounts, data security is paramount. We’re constantly reevaluating and deploying new technologies to enhance our security.
Also, as with the data we collect on behalf of our members and guests, we reserve the right to disclose any data we collect at our website if required by law or valid order of a court or other governmental authority or to protect the health and safety of The Hand & The Eye’s employees or the general public.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We implement reasonable technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your account credentials have been compromised, please contact us immediately at magic@thehandandtheeye.com. You are responsible for maintaining the confidentiality of your account credentials.
Your data is kept private and retained with The Hand & The Eye for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. When we choose to anonymize information, we ensure that the information cannot be linked back to you or any specific user.
If you are subscribed to receive promotional emails from us, you may unsubscribe at any time by following the unsubscribe instructions within the email or by contacting us at magic@thehandandtheeye.com. We will comply with your unsubscribe request within ten (10) business days. Please note that you may continue to receive transactional or administrative emails related to your account.
Upon successfully submitting information to us such as making a purchase, booking a reservation, completing a survey or any other related action where you voluntarily provide us information, we reserve the right to send you an e-mail notification (either a single message or a finite campaign) pertaining to that event or purchase.
The Hand & The Eye owns and operates other websites that have the same look and feel of the Site. Please be aware that this Privacy Policy only covers websites that The Hand & The Eye operates or participates in. The Hand & The Eye is not responsible for the privacy practices or the content of any other websites to which we link, and we make no representations or warranties regarding such third-party sites. We encourage our visitors to read the privacy statements of each and every website that they visit.
If you are a California resident, you have certain rights under the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act. Your rights include:
Right to Know/Access: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which personal information is collected, the business or commercial purpose for collecting personal information, and the categories of third parties with whom we share personal information.
Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format that allows you to transmit your information to another entity.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, provide a different level or quality of goods or services, or suggest you may receive a different price or level of quality for exercising your rights.
We do not sell personal information. To exercise your rights, contact us at magic@thehandandtheeye.com. We will verify your identity before processing your request, and we will respond to verifiable requests within forty-five (45) days. If we require additional time (up to an additional 45 days), we will inform you of the reason and extension period in writing. California’s “Shine the Light” law permits California residents to request information regarding disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE HAND & THE EYE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS PRIVACY POLICY OR YOUR USE OF THE SITE, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This Privacy Policy shall be governed by the laws of the State of Illinois, without regard to its conflict of law principles. Any disputes arising under this Privacy Policy shall be resolved in the state or federal courts located in Cook County, Illinois.
If you have any questions regarding this Privacy Policy, wish to exercise any rights you may have under applicable law, or wish to file a complaint about our privacy practices, please contact us at magic@thehandandtheeye.com; Metamorphosis Chicago, LLC (The Hand & The Eye), Chicago, Illinois. We use reasonable efforts to respond to inquiries within a reasonable time.